In these terms and conditions “HOME” refers to Redmed Limited. HOME sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a “Promoter”) on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.

Purchasing tickets

1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle HOME or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.
2. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event.Those fees are not refundable except as set out in paragraphs 3, 4, 6, 16, and 35 below.
3. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
4. To prevent fraud and protect HOME and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
5. You must inform HOME of any change of contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
6. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
7. Whilst we allocate specific seats to you we have the right to change these seats to others of equal value.
8. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend an event, please contact a member of the Venue Management.

Delivery

9. Tickets will be despatched to you electronically at the time of the booking once your payment has been received. Please allow 30 minutes for your e tickets to arrive and always check your spam folders. Tickets will be sent from admin@homelincoln.co.uk . If your tickets do not arrive after 30 minutes please contact the venue on the details below and they will solve the issue.
10. You will be notified by phone or email if there is a problem with you’re booking.
11. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
Cancellation Rights and Refunds
12. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.
13. If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:
HOME does not receive the tickets from the Promoter and cannot arrange for duplicates to be collected at the box office; or the tickets have been sent to an email address different to the one you specified and you tell us within a reasonable period, as set out at paragraph 11 above, but replacement tickets are not provided.

Cancellation, change or postponement of an event

14. Decisions to change or cancel events are the responsibility of the Promoter. HOME cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
15. You should always check that an event is going ahead at the scheduled date, time and venue.
16. If a Promoter or Home cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to HOME, will try to inform you. This will usually be contacted by email, In urgent cases it may be by phone.
17. If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date, or alternatively claiming a refund. If an event is cancelled by the Promoter or venue you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Refunds

18. If for any reason you are entitled to a refund, you must provide proof of purchase,
follow the refund instructions otherwise you may not receive a refund. If these require you to provide proof of purchase, do so promptly and within the timeframe communicated to you.
19. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your refund request.
20. For more information about refunds, please contact our administrator on the details listed below
21. No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.

Attending an event

22. Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue.
23. Home reserves the right to refuse entry to anybody who does not adhere to the conditions of entry set out below. If admission is refused due to a breach of these conditions a refund will NOT be issued. For all conditions of entry please see paragraph 36
24. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
25. HOME will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.
26. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
27. When you receive your tickets check the details carefully. When attending the event, carry proof of age.
28. Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value.

Privacy

29. We may share your personal information with Promoters, venue operators, coach operators and others as necessary for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
30. If you have registered, with HOME or any of our associated companies, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.
31. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.
32. HOME DOES NOT STORE ANY CREDIT CARD OR DEBIT CARD INFORMATION OF ITS CUSTOMERS

General

33. HOME cannot be liable in any way for the acts or omissions of others (including Promoters andvenue operators). However, HOME does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
34. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than HOME, you and, as HOME contracts as the Promoter’s agent, the Promoter who has direct rights and obligations under these terms and conditions.
35. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and HOME are subject to the exclusive jurisdiction of the English Courts.

Right of Entry

36. Home reserved the right to refuse entry to anybody who fails to adhere to the conditions of entry. All customers must be over the age of 18 and have sufficient ID to prove this. All customers must adhere to the smart dress code set, this includes no trainers, no branded sportswear and no baseball hats, dress to impress! Customers have a responsibility to ensure they are not intoxicated and any refusal on the grounds of intoxication or any of the above matters will result NO refund being issued. If you are unsure on the dress code for the event please contact us and we will offer guidance.